FAQ
1.
What types of residents do you accept?
Answer:
We accept veterans, individuals with mental health challenges, and seniors requiring non-medical assistance and care.
2.
What is included in RFH’s care services?
Answer:
Our services include residential support, medication reminders, caseworker coordination, meals, housekeeping, and community activities.
3.
What are your visiting hours?
Answer:
Visiting hours are open daily from 9 AM to 9 PM.
4.
Is there a cost associated with RFH services?
Answer:
For details on pricing, please contact us directly.
5.
What amenities and support services are available to residents? ​​
Answer:
We offer comfortable, furnished living spaces, educational and vocational resources, lifestyle and wellness support through community and licensed provider partnerships, and various community activities.
6.
How soon can a resident move in after completing the intake process?
Answer:
Once intake and eligibility are reviewed and approved , we schedule a move-in date. Timelines depend on individual needs.
7.
What level of medical or emergency support is available on-site?
Answer:
RFH is not a medical facility. Staff provide medication reminders only; medical care is arranged through providers.
8.
How often are Residential Support Plans updated?
Answer:
Plans are reviewed regularly and updated as residents’ needs and goals evolve.
9.
What is the staff-to-resident ratio?
Answer:
For staffing details, please contact us directly.
10.
What is your policy on resident independence and privacy?
Answer:
We respect privacy and independence, offering only the level of support each resident requests or requires.
11.
Can residents bring personal belongings or furniture?
Answer:
Please contact us for guidelines on personalizing living spaces.
12.
What support is available for mental health needs?
Answer:
We offer assistance with medication reminders for self-administration management, dedicated caseworker support, and residential support plans designed to address mental health needs.
13.
Are meals provided, and can they accommodate dietary restrictions?
Answer:
Yes. We provide three nutritious meals daily and adjust menus to meet dietary requirements.
14.
How are medications managed, and what assistance is provided?
Answer:
Residents receive reminders and support to self-administer medications at the correct times.
15.
Can residents leave the facility with family or on outings?
Answer:
Residents enjoy scheduled outings. For family visits or outings, please contact us for specific policies.
16.
How are family members or case managers kept informed of resident well-being?
Answer:
We provide regular updates through designated caseworkers or approved family contacts.
17.
Is there an orientation process for new residents?
Answer:
Yes. Upon move-in, residents and families participate in orientation to learn about routines and services.
18.
How can I contact RFH for more information?
Answer:
Phone: (614) 392-0097
Address: 1909 Red Fern Drive, Columbus, Ohio 43229, United States
Website: www.redfernhaven.org
Knowledge Base – General Information
What is Red Fern Haven (RFH)?
Red Fern Haven (RFH) is a licensed Residential Care Facility (Class 2) dedicated to providing safe and supportive housing for seniors, veterans, and adults with mental health needs.
Who does RFH serve?
We serve seniors, veterans, and individuals with mental health challenges who need non-medical residential support.
What is the mission of RFH?
Founded in Kindness and Blooming with Hope” is our mission. We are committed to providing exceptional support in a warm, home-like setting, going beyond daily assistance.
What types of residential care services does RFH offer?
We provide furnished housing, personalized support plans, medication reminders, caseworker coordination, meals, housekeeping, and regular activities.
Does RFH provide medication reminders for self-administration?
Yes. Staff assist residents with reminders to safely self-administer their medications on schedule.
What support is available through caseworkers at RFH?
We collaborate closely with caseworkers to ensure continuity, oversight, and coordination of resident care.
Are meals and housekeeping services provided at RFH?
Yes. We provide three meals daily and weekly housekeeping services to maintain a clean and comfortable home.
What social or recreational activities are available to residents?
Residents enjoy weekly community outings and group activities that encourage connection, recreation, and well-being.
How do I begin the application process at RFH?
Start by completing the intake form available on our website. This form helps us understand the resident’s needs.
What happens after the intake form is completed?
Our admissions team reviews the form, collects necessary documents, and schedules an assessment.
How is eligibility determined at RFH?
Eligibility is based on the intake form, supporting documents, and assessment results reviewed by our care team.
Can prospective residents tour the RFH facility?
Yes. If eligibility is confirmed, residents and families are welcome to tour the home and meet staff.
What happens after the facility tour if a resident decides to move in?
We schedule a move-in date and conduct a full orientation for the resident and family.
What is included in the orientation process?
Orientation covers daily routines, available services, and introductions to our supportive team.
How is a personalized care plan created?
Care plans are developed after orientation, tailored to each resident’s needs and preferences.
What ongoing support does RFH provide?
We provide ongoing residential support, with regular reviews to update care plans as resident needs change.